Optimize Your Health Today

Privacy Policy for Rose Health and Wellness LLC

We are required by law to give you this notice. 

Rose Health and Wellness LLC (the "Company", "we," "us," or "our") values your trust and is committed to safeguarding your personal and health information. This Privacy Policy describes how we collect, use, disclose, and protect your information when you use our services, including but not limited to our website, mobile applications, and telehealth platforms. By accessing or using our services, you agree to this Privacy Policy.  

1. Information We Collect

To provide effective healthcare services, we collect the following types of information:

a. Personal Information

- Full name, date of birth, gender, and contact details (e.g., phone number, email address, physical address).

- Identification documents (e.g., government-issued ID) where required by law.

b. Health Information

- Medical history, symptoms, diagnoses, medications, test results, treatment plans, and prescriptions.

c. Technical and Usage Data

- IP address, browser type, operating system, device information, and unique device identifiers.

- Log data related to your interactions with our platforms (e.g., session duration, pages visited).

d. Communication Data

- Messages and correspondence sent to or received from us (e.g., emails, chat logs, recorded phone calls).

e. Payment Information

- Billing details, such as credit card numbers, billing addresses, and payment history.

f. Sensitive Information

- Any other information you voluntarily provide as part of your medical consultation, such as mental health status or genetic data.

2. How We Collect Information

We collect information through:

- Direct Interactions:  When you register, book appointments, complete forms, or communicate with us.

- Automated Technologies: Cookies, tracking pixels, and analytics tools.

- Third Parties: Laboratories, pharmacies, or other healthcare entities.

3. How We Use Your Information

We use your information to:

1. Provide Healthcare Services:

- Diagnose, treat, and manage medical conditions.

- Facilitate communication between you and healthcare providers.

2. Operate and Improve Services:

- Enhance platform functionality, usability, and security.

- Conduct research with authorization and analyze usage trends to improve services.

3. Billing and Payments:

- Process payments

- Resolve billing disputes.

4. Communicate with You:

- Send appointment confirmations, follow-up reminders, and service updates.

- Respond to inquiries and provide customer support.

5. Legal Compliance:

- Comply with legal, regulatory, and professional obligations.

- Respond to subpoenas, court orders, or legal requests.

6. Marketing and Outreach:

- Provide information about new services, promotions, or educational materials.

 4. How We Share Your Information

We do not sell your personal information. However, we may share it with:

a. Healthcare Providers

- Physicians, nurses, and other licensed practitioners involved in your care.

- Public Health Risks: We may disclose your protected health information, if necessary, in order to prevent or control disease, report adverse events from medications or products, prevent injury, disability or death. This information may be disclosed to healthcare systems, government agencies, or public health authorities. We may have to disclose your protected health information to the Food and Drug Administration to report adverse events, defects, problems, enable recalls etc. if required by FDA regulation.

b. Service Providers

- Third-party vendors offering services such as IT support, payment processing, and secure data storage.

c. Legal and Regulatory Authorities

- To comply with laws, regulations, or professional standards.

- To protect the safety, rights, or property of patients, staff, or others.

- Organ Donation: If you are an organ donor, we may release protected health information to organizations that handle organ procurement or organ, eye or tissue transplantation if it is necessary to facilitate this process.

d. Business Transfers

- In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred to the new entity.

5. How We Protect Your Information

We take the following measures to ensure the security of your information:

- Encryption: Data is encrypted during transmission (e.g., via SSL/TLS protocols) and at rest.

- Access Controls: Only authorized personnel with a need-to-know basis can access your information.

- Monitoring: Systems are regularly monitored for unauthorized access or suspicious activity.

- Training: Staff undergo regular training on privacy and data protection.

- Audits: Regular security audits and risk assessments are conducted to identify vulnerabilities.

6. Your Rights

Under applicable laws, you may have the following rights:

a. Access and Correction

- Request access to your medical records.

You must submit a written request to obtain your protected health information to the individual listed at the end of this privacy policy. We reserve the right to charge you a fee for the time it takes to obtain and copy the protected health information and provide it to you. 

- Correct inaccuracies in your personal or health information.

If you believe the protected health information, we have about you is incorrect or incomplete, you may ask us to amend the information. You will need to submit a written request on why you feel the health information should be amended. We may deny your request to amend if you did not send a written request or give a reason on why it should be amended. If we deny your request, we will provide you a written explanation. We may deny your request if we believe the protected health information is accurate and complete. 

b. Data Portability

- Receive a copy of your information in a portable format.

c. Restriction or Objection

- Limit or object to certain uses of your information (e.g., marketing).

d. Data Deletion

- Request the deletion of your information, subject to legal or contractual requirements.

To exercise these rights, contact us at info@rosehealthandwellness.com.

7. Data Retention

We retain your information only as long as necessary to:

- Provide healthcare services.

- Fulfill legal, regulatory, and professional requirements.

Once the retention period expires, information is securely deleted or anonymized.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to:

- Improve platform functionality.

- Analyze user behavior.

- Personalize your experience.

You can manage your cookie preferences through your browser settings.

9. Third-Party Links

Our platforms may contain links to third-party websites or services. We are not responsible for their privacy practices. Please review their privacy policies before sharing information.

10. Updates to This Privacy Policy

We may update this policy periodically. Significant changes will be communicated via email or our platforms. Your continued use of our services constitutes acceptance of the updated policy.

11. Contact Us

If you have questions, concerns, or complaints about this Privacy Policy or our data practices, please contact us:

Rose Health and Wellness LLC

Email: info@rosehealthandwellness.com 

Phone: 216-606-8310

You may request a hard copy of this practice policy if you reviewed and signed it via electronic means. To obtain this copy, you may contact Rose Health and Wellness LLC at 216-851-6030.

Effective Date: 1/23/2025

Last Updated: 2/23/2025