Optimize Your Health Today

Welcome to Rose Health and Wellness LLC (the "Company", "we," "us," "our"). By accessing or using our services, including our website, mobile applications, and telehealth platforms, you agree to comply with and be bound by these Terms and Conditions ("Terms"). Please read them carefully. If you do not agree, you may not use our services.

Our services include telehealth consultations, appointment scheduling, access to medical records, and other healthcare-related services. These services are provided by licensed healthcare professionals and are subject to the following:

• Our services are not a substitute for emergency care. If you are experiencing a medical emergency, call your local emergency number immediately.
• Certain services may not be available in all locations due to legal, licensing, or technical restrictions.
• We reserve the right to modify or discontinue services at our discretion and without prior notice, except as required by law.

To use our services, you must:

• Be at least 18 years old.
• Provide accurate, complete, and up-to-date information during registration and when using our services.
• Comply with applicable laws and regulations when using our platform.
• Not have been previously prohibited from using our services.

When creating an account, you agree to:

• Maintain the confidentiality of your login credentials.
• Notify us immediately if you suspect unauthorized use of your account.
• Be responsible for all activities conducted under your account.

We reserve the right to suspend or terminate accounts for violations of these Terms, fraudulent activity, or suspected security breaches.

By using our telehealth services, you consent to:

• Receiving care through remote communication technologies.
• Understanding the limitations of telehealth, including potential risks related to data transmission, lack of physical examination, and limitations of virtual communication.

You agree to provide accurate and complete medical information during consultations to ensure proper diagnosis and treatment. Failure to disclose relevant information may result in incomplete or incorrect medical advice.

You are responsible for following the treatment plans and recommendations provided by our healthcare professionals, including scheduling follow-up appointments as necessary.

• Fees for services will be clearly stated before you book or confirm an appointment.
• Payments are due at the time of service unless otherwise specified.
• We accept various payment methods, including credit/debit cards and HSA/FSA.
• You are responsible for understanding your insurance coverage, including deductibles, co-pays, and any out-of-pocket costs.
• If payment issues arise (e.g., declined payments), your access to services may be temporarily suspended until resolved.

When using our services, you agree not to:

• Misuse or abuse our platform or services.
• Impersonate another person or provide false or misleading information.
• Violate any applicable laws, regulations, or ethical standards.
• Attempt to disrupt or harm our systems through hacking, malware, or other means.
• Share inappropriate, offensive, or illegal content through our platform.

You also agree to:

• Use our services only for lawful and healthcare-related purposes.
• Notify us immediately of any security breaches or suspicious activity.

Your use of our services is governed by our Privacy Policy. We take measures to protect your information, but you acknowledge that no system is entirely secure. By using our services, you accept the inherent risks of data transmission over the internet, including potential unauthorized access or data breaches.

All content, materials, and technology on our platforms are the property of Rose Health and Wellness LLC or its licensors. You agree not to:

• Copy, reproduce, modify, or distribute our materials without prior written permission.
• Use our intellectual property for commercial purposes or personal gain without authorization.
• Reverse-engineer or attempt to extract source code from our software.

We do not guarantee specific health outcomes. The effectiveness of care depends on various factors, including the accuracy of the information you provide and the nature of your condition.

To the fullest extent permitted by law, we are not liable for:

• Indirect, incidental, or consequential damages arising from your use of our services.
• Losses due to unauthorized access to your account or data.
• Damages resulting from delays, interruptions, or technical failures of our platform.

Our platform may link to third-party services. We are not responsible for their content, privacy practices, or actions.

We may suspend or terminate your access to our services for:

• Violations of these Terms.
• Fraudulent or unlawful activity.
• Non-payment of fees.
• Breach of applicable laws or regulations.

Upon termination, you will no longer have access to our platform or your account. We reserve the right to retain certain information as required by law or for legitimate business purposes.

These Terms are governed by the laws of the practicing state. Any disputes arising from or related to these Terms will be resolved through:

• Negotiation: Parties will first attempt to resolve disputes informally through good-faith discussions.
• Arbitration: If negotiation fails, disputes will be settled by binding arbitration agreement. Each party will bear its own costs unless otherwise determined by the arbitrator.

By agreeing to these Terms, you waive the right to participate in class-action lawsuits.

We may update these Terms periodically. Changes will be communicated via email on our platform, and the "Last Updated" date will be revised. Continued use of our services after updates constitutes acceptance of the revised Terms. If you do not agree to the changes, you must stop using our services. 

If you have questions, concerns, or complaints about these Terms, please contact us:

Rose Health and Wellness
Email: info@rosehealthandwellness.com
Phone: 216-606-8310

By using our services, you acknowledge that you have read, understood, and agree to these Terms and Conditions.

Effective Date: 1/25/2025
Last Updated: 2/23/2025